We have a 7-day return policy. This return policy applies to physical products purchased from Jing Si Books & Cafe in Brisbane, Australia.
To be eligible for a return, your item must be in its original condition, unworn or/and unused, with tags, and in its original packaging, and accompanied by proof of purchase, such as receipt or order confirmation.
Jing Si Books & Cafe reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
DAMAGES AND ISSUES
If you receive a damaged or defective item or wrong item, please contact us immediately or notify our staff in-store.
We may request additional information, such as photographs and detailed description of the damage or defect, to assess the issue. Depending on the circumstances, we will offer a replacement, exchange, or refund for the damaged or defective item.
Prior Authorisation: Before returning an item, please contact our customer service or visit our store to request authorisation for the return.
Return Shipping: If applicable, customers are responsible for the cost of return shipping unless the item is confirmed to be damaged or defective.
Packaging: Please ensure that the item is securely packaged to avoid any damage during transit.
Return Address: Item must be returned to Jing Si Books & Cafe Brisbane at Suite 3, 60 Rosebank Square, Salisbury Queensland, Australia.
REFUNDS & EXCHANGES
Once the item received authorisation for refund, we will process the refund to the original payment method, excluding any shipping charges. It can take up to 14 business days for your bank or credit card company to process and post the refund.
If you wish to exchange an item, please contact us to check availability and arrange for the exchange.
Under Australian Consumer Law (ACL) as detailed by Australian Competition and Consumer Commission (ACCC) and the Department of Fair Trading, you are entitled to a refund if:
Refunds will not be entertained for the following scenarios:
A restocking fee may be applied to returned item at our discretion.
The restocking fee, if applicable, will be deducted from the refund amount or store credit issued for the returned item.
The restocking fee amount will be communicated to you at the time of the return authorisation.
The restocking fee, if applied, will not exceed 50% of the original purchase price.
NON-REFUNDABLE & NON-RETURNABLE ITEMS
The following items are generally non-returnable and non-refundable:
STORE CREDIT, VOUCHER
In certain cases, instead of a refund, we may offer store credit or voucher that can be used towards future purchases at Jing Si Books & Cafe Brisbane.
Store credit and voucher cannot be redeemed for cash and is non-transferable.